ITIL 4 Foundation

About the training

ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

Our training will help you uncover fresh perspectives and opportunities for collaboration within diverse cross-functional teams, leading to enhanced workflow efficiency and increased value across all organizational levels.

The training program is accredited by PeopleCert on behalf of AXELOS. At the end of the training, participants will gain access to the ITIL®4 Foundation exam.

The course will help you to:

Understand how successful Tech organizations operate.
Learn how value streams and practices can increase an organization's efficiency and agility.
Decide how to use popular service management terms and concepts to your own benefit.
Build a strong foundation for further discovery and adoption of ITIL 4 and other best practices frameworks.
Prepare for the ITIL 4 Foundation exam or refresh your existing knowledge.

Training is useful for:

Anyone who provides services to internal or external customers (Service Desk, Back Office Team, Deployment Team, Architects Team, etc.) and seeks insights into the advantages of ITIL 4.
Tech company leaders and teams who wants a rapid and comprehensive grasp of service management best practices.
Individuals interested in learning from one of the ITIL 4 co-authors.
Professionals looking to update their ITIL 3 knowledge to ITIL 4.

What you get as a participant

Post-pack
A letter with additional materials, a list of training materials sufficient for ITIL 4 Foundation exam preparation, courseware slides, access to MyAxelos
(access to ITIL 4 Practices and relevant articles), candidates’ syllabus, sample exams, articles and literature for self-study.
19 hours
Course duration: 8 hours
Self-preparation for an exam after the course: 10 hours
Exam preparation meeting: 1 hour.
The course offers a concise and comprehensive ITIL 4 review, covering up to 60% of the certification's required content. With just 10 hours of self-paced study, you'll be fully prepared for the exam.
We implement theory though practice. We work in small groups of 7-10 people.
Access ITIL 4 Foundation exam voucher.
At the end of the training, participants receive access to the online certification examinations the ITIL®4 Foundation exam.

In the program

Part 1

Review of ITSM Standards, Best Practices and Bodies on Knowledge;
ITSM Key terms (Service, Value, Utility, Warranty, Consumer’s Experience, Value Streams, Practices and other);
Value streams in Tech organizations.

Part 2

What is a digital and IT strategy;
General Management practices (Organizational Change Management, Knowledge Management, Business Relationship Management, Continual Improvement, Supplier Management).

Part 3

Practical exercise and group discussion
Service Management practices ( Incident Management, Problem Management, Change Enablement, Monitoring and Event Management, Service Configuration Management, Release Management and other)

Part 4

Useful models and technics (Cynefin Framework, Service Journey, The Barrett Model).

Part 5

ITIL 4 certification path;
Exam preparation review.

Upcoming training courses
ITIL 4 Foundation